Case studies

Some examples of using Dialengo

Droit
Nutrition
tabacologie
Astrologie
Voyance

Law firm

A law firm decided to set up a telephone switchboard designed to provide legal advice in an effort to diversify its business. Legal assistants were dedicated to this new service.

Solutions implemented

Creation of a telephone switchboard to put callers in contact with legal advisors.


Use of real-time business indicators to supervise the legal assistants.

Results

Analysis of the time spent on hold to optimize hourly costs

Call log analysis for each advisor

Activity monitored via key figures available in real time

Increase in customer numbers, increase in conversion rate and decrease in the churn rate